Refund policy

Last updated: 20/04/2026

At House of Persia, we take pride in the quality of our products. If you are not satisfied, we’re here to help.

Returns

You have the right to return your item within 14 days of receiving your order.

To be eligible:

  • Item must be unused and in original condition
  • Must be returned in original packaging (including fabric bag, if that was included with the product at the time of purchase)

Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not caused by us)
  • Custom or personalised products

Refunds

Once we receive and inspect your return:

  • We will notify you of approval
  • Refund will be processed to your original payment method

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked service

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos as evidence

We will replace or refund the item at no cost to you.

How to Start a Return

Email us via the Contact page and include:

  • Order number
  • Reason for return
  • Photos (if applicable)